Diploma in Customer Service and Client Relations
Diploma Programme - Online
Overview
Excellence in service is a key differentiator. This diploma focuses on service standards, complaint handling, and client account management.
Modules
Service Quality Management
Setting and monitoring service standards.
Customer Communication
Effective listening and conflict resolution.
Client Account Management
Building long-term B2B relationships.
Customer Psychology
Understanding needs and expectations.
Service Innovation
Designing new service experiences.
Call Centre Operations
Managing remote customer support teams.
Entry Requirements
- High School Diploma with good grades
- English proficiency: IELTS 6.0 or equivalent
- Relevant work experience is an advantage but not mandatory
Career Pathways
Graduates can pursue roles in management, consultancy, marketing, finance, and more.